So I recently received an email from a customer who asked the what-was-probably-meant-to-be-a-rhetorical question - "You don't really read these things anyway, do you?"
You bet we read these things! Short of something getting blocked by a spam filter and/or last in cyberspace, I read every piece of mail that comes my way (And trust me, there's a lot). But this did get me to thinking - What other methods of contact could I give people who want to talk to me directly? And I came up with the following:
1) We have a MySpace page! We've actually had a MySpace page for quite some time now, I just haven't logged into it in forever, and more or less forgot I had it (Until somebody emailed me to remind me that I had it and wanted me to get off my butt and log in). My bad. In any event, I am back on top of things with it now. So if you're on MySpace - Feel free to add us! http://www.myspace.com/thekratomking
2) Due to the nature of our business, I spend a LOT of time online. Some of it I even spend working. So since I'm online anyway, why not create an instant messenger login and give people a way to contact me a little more directly/real-time? That's right, you can now add me to your Yahoo! Messenger - TheKratomKing@ymail.com (Please note, there's also a TheKratomKing@yahoo.com and I'm not sure if that's us. If it IS us, then it's old and we don't have the login. In any event, please make sure to use the @ymail.com suffix, otherwise who knows who you might be connected to).
*** PLEASE NOTE *** - If you have questions/problems with an order, please still email email@example.com and they'll get you taken care of. You can even call (I don't answer the phones. Anastasia has a much better phone manner). I want to make the messenger idea kind of a way for customers to get in touch with me directly for asking questions, saying hi, etc. But if it's order related, I'll direct you to the previously mentioned firstname.lastname@example.org.
And that's it for now. If you can think of any other ways we can make things easier for you (Well, related to us and our site anyway) - Just let me know.